Terms and Conditions
1. Making Your Booking
a. Venton Conference Centre will provisionally hold a date upon
request for a maximum of 5 workings days (unless otherwise
agreed). All bookings will be treated as provisional until a Booking
Form (and Catering Form) is completed online, and an email
confirmation is sent from Venton.
b. Prices detailed and quoted are inclusive of VAT unless otherwise
stated.
c. If you need to make any changes to your booking including
additional delegates, please send this, in writing to the Conference
Centre Manager ([email protected]) no later than three working
days prior to your event date.
d. If any changes are made to your booking (e.g. increased number of
delegates or requirement for technology) Venton reserves the right
to change your chosen conference room to accommodate these
changes and apply the additional cost of the room upgrade.
e. If you are an agent making a booking on behalf of a client, please
note that we do not charge commission on our bookings. If
commission is payable as part of the agency agreement, this % will
be added to the final invoiced amount, payable to Venton.
2. Cancellation
a. Cancellations and date changes must be confirmed in writing to the
Conference Centre Manager ([email protected])
b. Cancellation charges are as follows:
? 14 working days prior to your event date – No charge
? Within 7 working days of your event date – 30% charge of your
total room hire
? Within 24 hours of your event date – 100% of your total
conference invoice
3. Catering
a. Catering orders must be confirmed one week prior to your event
with all dietary requirements detailed. We will endeavour to
accommodate any later requests or changes, but we can’t
guarantee that they will be fulfilled.
b. We supply all food and drink for your event here at Venton
Conference Centre. We do not allow external catering of any kind to
be arranged and brought in unless previously agreed with the
Conference Centre Manager.
c. Our caters endeavour to accommodate all allergy requirements, if
informed prior to arrival. Food that has been provided for specific
01872 248533 | [email protected] | www.ventonltd.co.uk | Company No. 11511366
Venton Limited, Chapel Parc, Summercourt, Newquay TR8 5AH
allergen requirements will be labelled when placed out for your
conference. Delegates are advised to take care before using
products that may have been cross contaminated in these public
areas; consumption at this stage is the sole responsibility of the
delegate.
4. Invoices
a. Invoices are sent one working day prior to your event and payment
is required within one week of your event date.
b. If you require a purchase order number to be added to the invoice,
please send this no later than one week prior to your event date.
5. Liability
a. Venton Ltd cannot be held liable for the failure of public services
(water, gas, electricity etc.) or for any noise or disturbance beyond
our control.
b. Venton Ltd cannot be held liable for any loss or damage to personal
belongings, which are the responsibility of each delegate.
c. Parking is available at Venton free of charge. Vehicles are parked at
the owner’s risk and must not be left overnight.
d. Parking is shared with other neighbouring businesses. Therefore, we
advocate car sharing and are not liable for personal belongings left
in vehicles when parked in the car park.
6. Access
a. Any deliveries prior to your event must be agreed with the
Conference Centre Manager in advance and must be addressed to
Venton Conference Centre with the name of your business and the
date of your event.
b. Disabled access is available at Venton Conference Centre. If any
delegates require specific access or parking bays close to the
entrance, please contact the Conference Centre Manager in
advance, so that we can ensure that this can be accommodated.
7. Other Conferences/Event
a. Venton Conference Centre will host other conferences/events
alongside yours unless you have booked for exclusive use. Whilst
our rooms are private and quiet, we can’t fully soundproof the
spaces. Please speak with the Conference Centre Manager if you
require complete confidentially and privacy for your event.
8. Behaviour
a. The client is responsible for the behaviour of their delegates and any
damage to conference centre property, including theft. Delegates
01872 248533 | [email protected] | www.ventonltd.co.uk | Company No. 11511366
Venton Limited, Chapel Parc, Summercourt, Newquay TR8 5AH
should not be excessive or offensive towards others and this or
illegal behaviour will not be tolerated. Consideration must be shown
to other delegates, conference centre guests and our staff. We
reserve the right to recover from the person making the booking
any discretionary compensation payment for damage or discount
we may have to pay other clients as a result of these actions.
b. Threatening or offensive behaviour at any stage may result in the
cancellation of your event, and all payments outstanding will be due
in full, with no refunds given if the delegates are asked to leave. We
ask you to inform your delegates of these expectations where
applicable.
9. Prices
a. Prices are correct at the time of publication but may change without
notice, with the exception of confirmed bookings. Confirmed
bookings will not alter other than to reflect any changes in tax, or
changes made to the booking by the client.
10. Cleaning
a. Should Venton Conference Centre not provide catering for client
bookings, we ask that any general waste or recycling such as, coffee
cups, wrappers etc that is brought to Venton Conference Centre, is
disposed of off-site by the delegate.
b. If a vacant conference room is used for any reason by a delegate on
the day of your booking, (in addition to the booked conference
room) without the permission of the Conference Centre Manager,
Venton reserves the right to charge between £50 and £70,
depending on the room used, which will be invoiced to cover
additional cleaning costs.
11. Lost Property
a. Should personal property be found at Venton Conference Centre,
every effort will be made to the main booking contact, to make the
owner aware that personal belongings had been found and to
arrange a swift collection. Storage of the lost property is located in
the reception area of the centre. Please be aware that this storage is
not locked at any time.
b. Venton Conference Centre will store the lost property for a
maximum of 3 months, from the date it was found. Should the
item/s not be claimed after this time, they will be disposed of.
c. Venton cannot be held responsible for any items after this time.
Whilst every effort will be made to ensure the items are returned to
the owner in their original condition, Venton cannot be held
responsible for any damage that may incur as a result of storage.
