1 Definitions
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our services and the http://www.unitedtaxrefunds.co.uk website operated by United Tax Refunds.
United Tax Refunds is a company incorporated in England and Wales (Company number 10904882). Our registered office is 16 CASTLE STREET, DOVER. CT16 1PW
United Tax Refunds may be defined in this document as "us", "we", or "our". The client may be defined as “client”, “you”, “your” or “customer”. Our services may be defined as “services”, “service”, “tax refund”, “claim”, “tax return” or “tax rebate.”
Your access to and use of our services are conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
2 Our Services
United Tax Refunds will process your tax refund by compiling an accurate tax return based on information you have given to us.
We aim to complete your tax return as quickly as possible. It will usually take HMRC between 4-8 weeks to process your claim, though it can take longer due to a variety of circumstances. We cannot be held responsible for delays caused by HMRC.
We believe in putting clients first and delivering a personalised service, so we will keep in touch with you through every step of the rebate to ensure you are informed at all times.
When HMRC have processed your claim we will receive the full from HMRC on your behalf and deduct our fee quoted on the website prior to making a refund.
Our standard fee is 25% (plus VAT) of any refund we obtain for you. VAT is payable on the fee element only. Our charges apply to all refunds received including, but not limited to those relating to employment expenses. Our minimum fee is £50 per tax year (excluding VAT). Where the rebate does not cover our minimum fee, there will be no additional charges to pay.
In rare circumstances we may agree a special fee with a client, which will be outlined in the contract we sent to you to sign.
3 Using Our Services
Any estimates we provide you during the claim process are to be used as a guide only and this is not your final tax rebate amount. The final amount of any refund will be determined by HMRC. You may cancel your claim either up until the point you sign our contract, we apply for a UTR number for you or the point where we submit your tax return to HMRC, whichever is sooner. After either of those points has been actioned it is not possible to withdraw your claim. If you do withdraw from using our services after either of those points, and submit your own tax return using our calculations or calculations deemed similar, we will seek full payment for our work.
You may not use any of our calculations or work to submit your tax refund, through yourself or a third party. All calculations and work we produce to submit your tax refund or Tax Return are for our use only. If you use these calculations to submit your own claim, through yourself or a third party, we will seek full payment for our work. We will take all legal and necessary action to recover any fees owed to us.
If you receive the payment directly from HMRC, you agree to pay the full fee + VAT to United Tax Refunds within 14 calendar days of receiving the refund. If the full fee + VAT is not paid to us within 30 calendar days, an administration fee of £50 per month is levied for each month the payment is outstanding. We will take all legal and necessary action to recover any fees owed to us.
4 Providing Accurate Information
You agree to provide us with honest and accurate information about all your financial circumstances which may affect your rebate.
United Tax Refunds is not responsible for the refund of tax where:
1) The client has provided information which is false, inaccurate, incorrect, insufficient or misleading in any way.
2) The client has already received a refund.
3) The client has already applied for a refund, either directly or through another person, natural or legal.
4) The client owes money to the tax authority.
5) The tax authority has different information on its system than that provided by the client.
6) The tax authority information leads to a decision that the client is not due a refund. Where there is a possible case for appeal within the law, such measures will be the responsibility of the client, however we will provide a refund of fees charged per claim up to the extent of the loss.
We will not be held responsible for any underpayment of tax that arises from any attempt to try and reclaim any tax from HMRC. We will not be held responsible for the repayment of any refund where you have provided inaccurate information or withheld important information which affects your claim.
We will not be responsible for any penalties or issues that arise from a client missing HMRC deadlines or for penalties that arose before the use of our services, whether they are caused by the client or HMRC.
If you have made a mistake on your claim, you should inform us via email as soon as possible.
5 After care
We will check if your tax code changes after we process your tax rebate and we will arrange with HMRC to change it back to the correct tax code. Any changes thereafter will be your responsibility.
If for any reason we are unable to contact you before the deadline to submit a self-assessment, we will close down your self-assessment due to being unable to contact you.
6 Use of Information
To compile your claim we may engage with you via phone, email, letter or other methods of electronic communication. This data will be used and stored securely in line with the Data Protection Act (DPA) 1998 and the General Data Protection Regulations 2017 (GDPR).
In our role as your agent to compile your claim we may need to use, store, access, receive and share your Personal Data via phone, email, www.gov.uk, letter or other methods of electronic communication with certain bodies to fulfil our contract with you.
It may also be used by United Tax Refunds to help us provide you and other clients with a better service, through analysis in training or quality tests.
We will use and store your information and documents securely in order to provide our services, in line with our other Terms and Conditions for our referral scheme, competitions and other services.
We are registered with the Information Commissioners Office and registered under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. We are required to ask for proof of photo I.D. and proof of address to submit your tax return.
7 General Information
The United Tax Refunds web site including these terms of use shall be governed by, and construed in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland.
While all reasonable care is taken by United Tax Refunds to ensure that the content of the website is accurate and up to date, material is provided without any warranties of any kind, either express or implied.
By using this Site, you signify your awareness of these terms and conditions. If you do not agree to this statement, please do not use our Site. We reserve the right, at our discretion, to change, modify, add, or remove portions from this statement at any time so visitors are encouraged to review this statement from time to time. Your continued use of our Site following the posting of changes to these terms means you are aware of these changes.
8 Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
