Last updated: 25/09/2025
1. Introduction
These Terms and Conditions ("Terms") govern the use of our website and the provision of professional services by Taxwise Consulting Limited ("we," "our," or "us").
We are a company registered in England & Wales (Company Number: 14923970) with our registered office at 128 City Road, London, EC1V 2NX, United Kingdom. We are regulated by the Association of Chartered Certified Accountants (ACCA) and the Chartered Institute for Securities & Investment (CISI).
2. Acceptance of Terms
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
3. Our Services
We provide professional tax consulting services including:
Personal and business tax return preparation
Tax planning and advisory services
HMRC investigation and enquiry support
VAT registration and compliance
Other tax-related professional services
All services are provided in accordance with UK tax law and professional standards set by the ACCA and other relevant regulatory bodies.
4. Service Engagement
4.1 Letter of Engagement
Before commencing any professional services, we will provide a Letter of Engagement that outlines:
Scope of services to be provided
Fees and payment terms
Responsibilities of both parties
Terms of engagement specific to your situation
4.2 Client Responsibilities
As our client, you agree to:
Provide accurate and complete information
Provide information in a timely manner
Pay fees as agreed
Notify us of any changes affecting your tax position
Comply with all applicable laws and regulations
5. Fees and Payment
5.1 Fee Structure
Our fees are based on the complexity and time required for each engagement. We offer both fixed-fee and time-based billing depending on the nature of the work.
5.2 Payment Terms
Invoices are payable within 30 days of issue
Interest may be charged on overdue amounts
We reserve the right to suspend services for non-payment
All fees are subject to VAT where applicable
6. Professional Standards
We are bound by the professional standards and code of ethics of the ACCA, which include: We are bound by the professional standards and code of ethics of ACCA & CISI, which include:
Professional competence and due care
Confidentiality of client information
Professional behavior and integrity
Objectivity and independence
7. Confidentiality
We maintain strict confidentiality regarding all client information, subject only to:
Legal and regulatory disclosure requirements
Court orders or legal proceedings
Your express written consent
Professional obligations to regulatory bodies
8. Limitation of Liability
Our liability is limited as follows:
We maintain professional indemnity insurance
Our total liability is limited to the amount of our insurance coverage
We are not liable for consequential or indirect losses
We are not liable for losses arising from client's failure to provide accurate information
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence or fraud.
9. Data Protection
We process personal data in accordance with UK GDPR and our Privacy Policy. By using our services, you consent to our collection and use of your personal information as described in our Privacy Policy.
10. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of Taxwise Consulting Limited and is protected by copyright and other intellectual property laws.
11. Termination
Either party may terminate our professional relationship by giving written notice:
Services may be terminated with reasonable notice
Outstanding fees remain payable upon termination
We will provide reasonable assistance with transition to new advisors
Confidentiality obligations continue after termination
12. Complaints Procedure
If you have a complaint about our services:
Contact us directly to discuss the matter
If unresolved, we have a formal complaints procedure
As ACCA & CISI members, complaints may be referred to ACCA or CISI complaints procedures
You may also have recourse to the Financial Ombudsman Service for certain matters
13. Governing Law
These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.
14. Changes to Terms
We may update these Terms from time to time. Changes will be posted on our website with a new "last updated" date. Continued use of our services after changes constitutes acceptance of the revised Terms.
