Last updated: 21 July 2025
Introduction
These Terms and Conditions (“Terms”) govern your relationship with Creator Collective Solutions Limited (“we”, “our”, “us”). By accessing or using our services, you agree to be bound by these Terms.
We act solely as an introducer to a panel of carefully selected third-party professional service providers offering services including, but not limited to, accountancy, wealth management, rewards and benefits, and private healthcare. We do not provide regulated financial advice or hold any regulatory permissions from the Financial Conduct Authority (FCA).
Definitions
“Services” refer to the introduction of clients to vetted third-party service providers for financial, accountancy, insurance, or benefit-related services.
“Partners” refers to any third-party provider or organisation with which Creator Collective collaborates to offer services.
“Client” or “you” refers to any individual or business engaging with our platform or requesting an introduction.
Eligibility for Services
3.1 We reserve the absolute right to determine your eligibility for any introductions to our panel of partners.
3.2 We may decline to introduce you to any provider, or withdraw an introduction already made, without notice or obligation to provide a reason, particularly where:
We believe your engagement does not suit our business, brand, or values;
There is a potential reputational or compliance risk to our company or partners;
We reasonably suspect dishonesty, illegal activity, or professional misconduct.
Client Obligations and Warranties
By engaging with Creator Collective, you warrant and represent that:
4.1 All information provided by you is complete, truthful, and accurate.
4.2 You are not subject to any undischarged bankruptcy, insolvency, or ongoing legal proceedings affecting your financial standing.
4.3 You have no unspent criminal convictions or spent convictions as defined under the Rehabilitation of Offenders Act 1974.
4.4 You shall follow all reasonable instructions required for the effective performance of services by us or our partners.
4.5 You agree to maintain open, honest, and prompt communication with us and any party introduced by us.
4.6 Any breach of the above obligations may result in immediate termination of your engagement with Creator Collective and its partners.
4.7 You agree to engage respectfully and professionally with all representatives of Creator Collective and our partner providers. Any aggressive, abusive, or threatening behaviour may result in termination.
Termination
5.1 You may terminate your engagement with us by giving 30 days’ written notice.
5.2 We may terminate our services to you at any time with 30 days’ notice. However, we reserve the right to terminate immediately if:
You breach any of these Terms;
We believe you pose a reputational or compliance risk;
We suspect dishonesty or misconduct.
Intellectual Property
All branding, materials, and content provided by Creator Collective (including our website, documentation, and communications) remain the sole intellectual property of the company. You may not reproduce, share, or republish any content without prior written consent.
Referral Fees and Commission Disclosure
We may receive referral fees or commissions from our panel partners when introductions result in services being taken up. These commissions do not influence which providers are introduced to you.
You are free to obtain independent advice and seek services from providers outside our panel.
Data Protection and GDPR Compliance
8.1 We are committed to protecting your data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
8.2 Personal data you provide will be:
Collected and processed only for legitimate business purposes;
Shared only with partners essential to the delivery of services;
Retained securely and only for as long as necessary.
8.3 You have the right to request access, correction, deletion, or restriction of your personal data at any time.
8.4 For more information, please refer to our Privacy Policy.
Complaints Policy
We take complaints seriously. Please email complaints to: [Insert complaints email address]
We aim to acknowledge all complaints within 5 working days and resolve them within 14 working days.
Special Terms – 3-Month Free Accountancy Package
10.1 The 3-month free accountancy package is available to new clients only and is offered at our and our provider’s discretion.
10.2 This package includes:
Basic bookkeeping and accountancy services from the date of onboarding for 3 calendar months.
10.3 This offer excludes:
Historic tax affairs;
HMRC investigations or remedy of previous non-compliance;
Company formations;
VAT, PAYE or CIS registration;
Any auxiliary services.
10.4 Any additional or auxiliary services will be quoted and billed separately by the provider.
10.5 This offer has no cash equivalent, is non-transferable, and may be withdrawn at any time at our absolute discretion.
10.6 Acceptance onto the free trial offer does not guarantee continued service.
Third-Party Disclaimer
We act solely as an introducer. We are not responsible for the performance, conduct, or outcomes of any third-party provider introduced through our platform.
You are encouraged to perform your own due diligence and seek independent professional advice before proceeding with any service.
Force Majeure
We shall not be held liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to: natural disasters, acts of war, labour strikes, service outages, or regulatory changes.
Governing Law
These Terms are governed by the laws of England. Disputes arising under these Terms shall be subject to the exclusive jurisdiction of the English courts.
Changes to These Terms
We may revise these Terms from time to time. Updated versions will be posted on our website and become effective immediately upon posting.
By using our services, you confirm that you have read, understood, and agreed to these Terms in full.
