1. Introduction
These Terms and Conditions govern the provision of accounting, bookkeeping, tax advisory, and related services by Clean Accounts Ltd ("we", "us", "our") to clients ("you", "your").
CLEAN ACCOUNTS LTD is registered as a limited company in England and Wales under company number 14124645. Registered Company Address: 3 Shipley Mill Close, Stone Cross, Pevensey, East Sussex, England, BN24 5PY.
By engaging our services, you agree to be bound by these Terms and Conditions.
2. Services Provided
We provide the following services:
Bookkeeping and management accounts
Year-end accounts preparation
Corporation Tax and Self-Assessment returns
VAT returns and Making Tax Digital compliance
Payroll services and CIS processing
Company formation and secretarial services
Tax planning and business advisory
Cloud accounting setup and support
Specific services will be agreed in writing via our engagement letter or service agreement.
3. Client Responsibilities
You agree to:
Provide complete, accurate, and timely information required for us to perform our services
Maintain adequate records and documentation
Respond promptly to our requests for information or clarification
Review and approve all work before submission to HMRC or Companies House
Inform us of any changes to your circumstances that may affect our services
Pay our fees in accordance with the agreed payment terms
4. Fees and Payment
Payment Terms: Fees are payable monthly in advance unless otherwise agreed in writing. We accept payment by bank transfer, Direct Debit, or debit/credit card.
Late Payment: Invoices are due within 14 days of issue. We reserve the right to charge interest at 8% above the Bank of England base rate on overdue amounts, and to suspend services until payment is received.
Additional Work: Work outside the scope of our standard engagement will be charged at our prevailing hourly rates, with your prior approval.
Fee Reviews: We reserve the right to review and adjust our fees annually, with reasonable notice.
5. Confidentiality and Data Protection
We are committed to protecting your confidential information in accordance with:
UK GDPR and Data Protection Act 2018
Professional confidentiality obligations
Our Privacy Policy (available on our website)
We will not disclose your information to third parties except:
With your consent
To fulfill our professional obligations (e.g., HMRC submissions)
Where required by law or regulatory authority
To professional advisers bound by confidentiality
6. Professional Standards and Regulation
We are members of relevant professional bodies and adhere to their codes of ethics and conduct. We maintain professional indemnity insurance as required by our regulatory obligations.
Our services are provided in accordance with applicable professional standards, including those set by HMRC and Companies House.
7. Limitation of Liability
Our liability to you is limited to losses directly caused by our negligence or breach of contract. We shall not be liable for:
Losses arising from incomplete, inaccurate, or late information provided by you
Consequential, indirect, or economic losses
Loss of profits, revenue, or business opportunities
Actions taken on our advice where full information was not disclosed
Our total liability shall not exceed the lower of:
Three times the annual fee for the services in question, or
£1,000,000
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
8. Termination
By You: You may terminate our engagement by giving 30 days' written notice. You remain liable for fees incurred up to the termination date and for any work reasonably necessary to effect an orderly transition.
By Us: We may terminate our engagement by giving 30 days' written notice, or immediately if:
You fail to pay our fees when due
You fail to provide required information or cooperation
We identify a conflict of interest or ethical concern
Our professional relationship breaks down
Effect of Termination: On termination, we will provide reasonable assistance with transition to a new adviser. We retain the right to hold your files until all outstanding fees are paid.
9. Client Money
We do not handle client money. Any payments due to HMRC, Companies House, or other third parties must be paid directly by you, unless specifically agreed otherwise in writing.
10. Communication and Document Delivery
We primarily communicate via email and cloud-based systems. By engaging our services, you consent to electronic communication and document delivery.
We are not responsible for delays or failures in communication caused by your systems, internet service providers, or other factors outside our control.
11. Changes to Terms
We may update these Terms and Conditions from time to time. We will notify you of any material changes, and continued use of our services constitutes acceptance of the revised terms.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Complaints Procedure
If you have a complaint about our services, please contact us in writing. We will acknowledge your complaint within 5 working days and provide a full response within 28 days.
If you are not satisfied with our response, you may be able to refer your complaint to our professional body or regulatory authority.
14. Contact Information
Clean Accounts Ltd
Email: [email protected]
Website: www.cleanaccounts.co.uk
