We
are pleased to accept the appointment as your accountants and tax consultants.
The purpose of this letter is to set out the basis on which we are going to act
and our respective responsibilities. If you are signing up for one specific
service, only the relevant services & relevant service’s terms will be
applicable to you.
1. ACCOUNTING – YEAR END ACCOUNTS
1.1 You have instructed us to prepare your financial statements each year
from the record provided by you.
1.2 You have agreed that you or your staff will:
(a) Keep the records of receipts and
payments;
(b) Keep the records of sales invoices and expense invoices;
(c) Keep all bank and credit card;
(d) Any other relevant information.
(e) Provide us the accurate information to prepare the accounts & Tax
Returns
(f) Provide us information on time
2. CORPORATION TAX
2.1
This engagement will commence with the next company’s tax return we work on.
2.2 We will prepare, from the accounts and other information and explanations
provided by you, the company’s corporation tax return and computations,
together with all supporting schedules and, where necessary, amended returns.
2.3 We will send you the tax return and supporting schedules for you to approve
and sign. We will then submit it, with the accounts and computations, to H M
Revenue & Customs.
2.4
We will advise you of the amounts of corporation tax to be paid and the dates
by which the company should make the payments. Where appropriate, we will
initiate repayment claims when tax has been overpaid.
2.5
We will deal with all communications relating to the company’s tax return
addressed to us by H M Revenue & Customs or passed to us by the company,
and subject to the nature of the communication, may need to be the subject of a
separate assignment in which case we will seek further instructions from you.
However, if H M Revenue & Customs choose your return for enquiry this work
will need to be the subject of a separate assignment in which case we will seek
further instructions from you.
2.6
We will prepare the tax provisions and disclosures to be included in the
company’s statutory accounts.
The
Fee is charged as per the accounting year of the company, which is based on the
turnover and work involved. For the standalone services the period from the company
accounts will be as per the period of company’s house.
3. PAYROLL AND YEAR END RETURNS
3.1
We will maintain your payroll records, supply you with completed weekly/monthly
payslips for you ( on request) to pass to employees, supply you with details of
the PAYE and National Insurance Contributions for you to send to the Collector
of Taxes with a cheque which you will draw, complete your yearend return form
P35 with forms P14 and P60 and supply you with the completed form P35 for
signature and submission by you to H M Revenue & Customs with forms P14 and
the forms P60 that you will pass to each employee.
3.2
In order to do this we need to comply with the Employer’s Guide to PAYE: We
will consider with you the detailed information that is required and the form
in which it is to be provided.
3.3
Setting up pension and pension related services are charged separately and the
fee is not included in the payroll unless agreed in advance in writing.
3.4
If you have requested us to deal with pension, we will provide you a separate
quotation, where the rest of the terms will remain same as written in this
agreement. Additional shareholders or employees on the payroll will incur
additional charges. Please ask us for a quote if this applies in your case.
The
payroll period runs from 1st April to 31st March every year, For all inclusive packages the fee is charged
as per the accounting year of the company, whereas for the standalone or one
off service package/service the fee is charged as per the payroll period.
4. VALUE ADDED TAX (VAT), EC SALES
LIST, VAT MOSS
4.1
If at the time of this letter you are not VAT registered and registration
becomes necessary, we will endeavour to ensure that you register in time
provided that:
(a) you notify us in writing within 10 days of the end of each month of the
total value of supplies you have made in that month; and
(b)
You notify us immediately in writing if the value of taxable supplies that you
will make in the next 30 days is likely to exceed the annual registration limit
then in force.
(c) Where you business is registered for the VAT during the year, you will be
charged according to the fee schedule. It is your responsibility to confirm us
if you are not sure about the charges.
The
VAT period runs as per the dates given by HMRC ( Usually every three months),
For all inclusive packages the fee is charged as per the accounting year of the
company , whereas for the standalone or one off service package/service the fee
is charged for each return we prepare for VAT, EC sales list, VAT Moss.
5. COMPANY SECRETARIAL
5.1
You have agreed to complete all the returns required by law, for example, the
Confirmation Statement (previously annual return) and the notification of
changes in directors. We shall, of course, be pleased to advise you on these
and any other company secretarial matters if requested at a fixed cost. If we
are filing confirmation statement, the fee will be charged on a yearly basis.
It is your responsibility to inform us about any changes that occurred during
the year so that we can update the company’s house.
REGISTERED OFFICE ADDRESS:
If
you are using registered office address facility, it must not be used for any
criminal activity. You are not authorised to use our office address without our
written permission. Failure to do so will lead to a legal action. You are not
authorised to use our office address to obtain any loans, Cars, or any sort of
items. We are only responsible to scan & email to you the correspondence
from the company’s house & HMRC. All the registered office address facility
must be paid in advance, failure to do so will lead to a notification to the
company’s house where your company will be frozen along with its bank accounts.
It is your responsibly to take any money out from the business accounts where
you have authorised us to strike off the company.
The
fee for the registered office is charged on an yearly basis in advance unless
included in the package, It will be for the period of 12 months from the date
you take such services. The registered office address facility only allows you
to register office address for the company.
In
order to comply with legal & AML regulations, any post received at our
office address will be opened, scanned and email to you. I order to avoid
storage cost, we discard/shred the letters received at our address once they
have been emailed to you. Should you want to collect any letter, please let us
know in advance.
6. OTHER SERVICES
6.1
However, there are many other areas where we can be of assistance and we shall
be pleased to discuss any matters with you. These other services include:
(a)
business growth strategies, management accounting, including such matters as
cash flow statements, costing systems, etc., and advice on management,
Bookkeeping, Pensions etc
(b)
Reduction of tax bills, Fee Protection Insurance, Tax Investigations. Tax
Investigations are not part of the services unless written & agreed in
advance.
For any other services, we may not be able to issue a separate letter of
engagement to reduce the admin work. Therefore the same letter of engagement
terms will be applicable on you for all the future services that we agree in
writing or by the email. You will be charged as per the fee schedule, or fee
agreed in advance for the services that you have selected/opted. For any other
services, you will be sent a separate invoice. Please confirm in writing if you
are unsure.
7. OUR FEE & SETTING UP A DIRECT
DEBIT.
7.1
The subject of accounting fees is obviously of interest both to us and to you.
You as a client want to feel you are getting your money’s worth for the fee you
pay, and we must have fees that are adequate to enable us to give a good
service.
The
fee we have quoted here is purely based on the information supplied from your
end. If you have provided incorrect information, you are most likely to get an
incorrect quote.
In
much of the work we do, we are reasonably able to predict how much time it
should take, and are willing to make a firm estimate of this fee in advance.
Often it is impossible to predict all the problems we are likely to encounter
on the job. Hence, we will let you know at the end how much time we have spent.
In some cases, where the fee estimate was completely/materially incorrect, then
we will update you. e.g if we said it will take 20 hours to complete the job
and when we started work , we realised it will take 150 hours, we will inform
you of material change.
The
fee we have agreed is based on the assumption that the payment will be made by
setting up the direct debit on the link above. Where a direct debit is not
setup by a customer/client, we will charge 10% fee on top of the agreed fee.
Therefore,
to avoid any confusion in relation to the fee, it is necessary to setup the
direct debit. If you do not have our details, please request us.
Our
fee must be paid in advance for all the work that we are doing. In some cases,
we may show leniency but in majority of the cases it must be paid in advance.
7.2
Our fees are based on the time necessarily spent on your affairs by the
partners and staff involved. Some clients are billed at agreed intervals, and
our settlement terms are as follows:
a)
Our fee/invoice must be settled within 7-10 days of the invoice date or as
mentioned on the invoice, or before the accounts due date (where applicable).
If the accounts due date is before the invoice due date, the accounts due date
will be considered as invoice due date. If the 10 day period is exceeded they
are deemed overdue. If you are paying on a monthly basis, you will be invoiced
on the 1st of each month and you will be paying one month in advance.
b) If
fees are not settled within the due date from the fee note date, on the 7th or
11th day ( or soon after the due date) the service charges will be charged at a
minimum of 3% per month from the date they became overdue, or as it is written
on the invoice whichever is higher. Whilst any amounts are outstanding, our
firm reserves the right, at its sole discretion, to suspend the provision of
all services, including services provided that are covered by separate terms of
engagement. Where services are suspended all obligations attached to our firm
under all terms of engagement are also suspended and no liability is accepted
for consequential losses, late filing penalties, interest or other charges.
c)
All fee notes/invoice shall be deemed conclusive of the sums due and payable to
you under them and may not be challenged other than in writing within 10 days
of your receiving the disputed fee note concerned.
d)
Where you are unable to pay the invoice on the due date, we have
authority/right to refer your case to debt collectors or legal team; you will
be responsible to pay service charges, administration fee, debt collector’s fee
( a minimum of 20% to 50% of the outstanding amount, could increase, depends on
the age & value of the debt/invoice) and any other legal fee that may
incur. In the event of non-payment of our fees for services rendered, we may
exercise a particular right of lien over the books and records in our
possession and withhold the documents until such time as payment of our fees is
received in full.
e)
Our fee is calculated as per the as per the accounting year of the company (for
limited companies). Say your company is setup in January and your year end is
in December, and we have agreed a fee of £500 plus VAT. The fee will cover the
period from January to December.
If
you join us during the year, the fee for the previous months will be charged.
E.g, if you are a contractor/business and your accounting year runs from
January to December, Say, you joined us in the beginning of July and we have
agreed a fee of £100 per month, it means your yearly fee will be £1200 a year (
from January to December)..Where either you will pay us six months in advance
from January to June, or we will charge you £200 from July to December to cover
the previous 6 months fee. And from the next January you will start paying 100
every month.
When
you join during the year, or after the year, we have to do all the previous
accounts & tax returns hence the above is applicable. If you are a
contractor and lose your contract during the year, our fee will still be
charged as we have to do the accounts for the whole year. Where you decide not
to pay because of lack of funds, we may freeze the services and invoice you on
pay as you go basis as per our fee schedule; therefore it is your
responsibility to confirm with us about pay as you go fee as it may be more
than the contractor’s fee agreed in advance.
f)
For one-off tasks, you will be requested to pay 100% in advance. But in some
cased where the amount/fee is higher than £5,000, we will request 50% in
advance to start the work and 50% before filing/submission. We do have the
right to hold the submission where the fee is not paid in full and will take no
responsibility for the late filing penalties. Where the one-off task involves
undertaking work for the company or business accounting period gone, we reserve
the right to charge for the full amount upfront. So, for example, if you join
us in June 2018 and the company accounts are made up to end of May 2018, we
would charge for the whole year up front.’
if you are in your first year with us and leave
part way through, our firm reserves the right to charge for the remainder of
the full year’s fees’. This applies to both one-off tasks and our monthly fixed
fee packages.
g)
Regarding our fee, the direct debit has to be set up on the following link
within 7 days of signing this agreement. Where direct debit is not set up by
the client in 7days, I authorise Our firm to arrange a direct debit in place
using my bank detail anytime and has right to collect the outstanding payment
from my business/personal bank account ,credit or debit card information our
firm hold without notifying to me/client.
7.3
We enter into a trusting relationship. The director/business owner instructs us
knowing their ability to meet our fees. If the Company/business is unable to
pay our fees incurred from time to time for whatever reason, the
directors/business owner personally accepts the liability for our charges. It
is the responsibility of the director/business owner who is signing this
agreement, to inform a new director (where the company is sold, transferred to
some family members, etc.) about this clause that the new director/business
owner will be personally liable for our fee. Moreover, Directors/business owner
(existing, new) will be personally liable for any debt they owe to our firm in
any case, even where the company/business is liquidated or has been struck off.
We have full right to take legal action against the director/business
personally, for the outstanding fee.
7.4
Should you leave during the year; you will be charged £150.00 plus VAT per hour
for all the services carried out during our engagement including the initial
meetings. This is usually applicable to those who do not pay on a monthly
basis.
7.5
This Letter of engagement will be renewed automatically every year unless it is
requested by the client. Should you want to leave Our firm for some reason,
kindly inform us 28 days before leaving in writing; The entire outstanding
invoice must be clear before you leave.
7.6)
Our fee is usually based on the turnover & work involved. We /our system
will provide you a quotation based on your requirement and the information that
you have supplied to us. If your turnover goes up during the year, or you do
not provide us information in the same format as agreed at the beginning, it
means you will fall into a different band. Therefore, we will send you an
invoice for the additional turnover & work involved. e.g, If you say your
turnover is £10K a year, and you will provide us information on a software, it
is implied we will quote you as per the information supplied. If the year end,
your turnover is more than £50K or information is not supplied on a software,
we do have right to charge you according to our fee schedule. Therefore, it is
your responsibility to supply us the correct information at the beginning to
get an exact quote, and to inform us during the year where your circumstances
are changed.
If
you need any additional services (besides what you are agreeing/signing) during
the year, the same terms will automatically be applied to you and we may not
ask you to sign a new agreement to save time.
8. RETENTION OF AND ACCESS TO RECORDS
8.1
During the course of our work we will collect information from you and others
acting on your behalf and will return any original documents to you following
the preparation of your accounts.
8.2
All Original documents will be returned to you, or must be collected within 3
months of us completing your accounts. Original documents left at our premises
after this time are archived at your cost £2 per box per week. Sending us
copies or electronic versions is cheaper, safer and quicker. Faxes, emails,
scan documents are all acceptable.
8.3 Whilst certain documents may legally belong to you, we intend to destroy
correspondence and other papers that we store which are more than seven years
old, other than documents which we consider to be of continuing significance.
If you require retention of any document you must notify us of that fact in
writing.
9. QUALITY CONTROL &
CONFIDENTIALITY
9.1
To ensure a rapid response and cost effective service to you, we, on occasions,
employ sub-contractors, who may work from home because of child minding
requirements, or disability issues. They are appropriately qualified and
provide a valuable resource to the firm.
9.2
All our staff and sub-contractors are professional and appropriately qualified.
They are under a confidentiality agreement.
9.3
As part of our ongoing commitment to provide a quality service, our files are
periodically subject to an independent quality review. Our reviewers are highly
experienced and professional people and are, of course, bound by the same
requirements of confidentiality as our principals and staff.
10. HELP US TO GIVE YOU THE RIGHT
SERVICE
10.1
If at any time you would like to discuss with us how our service to you could
be improved, or if you are dissatisfied with the service you are receiving,
please let us know, by calling us.
10.2
We undertake to look into any complaint carefully and promptly and to do all we
can to explain the position to you. If you feel that we have given you a less
than satisfactory service,we undertake to do everything reasonable to address
your concerns.
11. ELECTRONIC COMMUNICATION
11.1
Internet communications are capable of data corruption and therefore we do not
accept any responsibility for changes made to such communications after their
despatch. It may therefore be inappropriate to rely on advice contained in an
e-mail without obtaining written confirmation of it. We do not accept
responsibility for any errors or problems that may arise through the use of
internet communication and all risks connected with sending commercially
sensitive information relating to your business are borne by you. If you do not
agree to accept this risk, you should notify us in writing that e-mail is not
an acceptable means of communication.
11.2
If correspondence is requested in paper format, the disbursement charge of £50
per year is payable to cover the handling and postage of the correspondence.
11.3
It is the responsibility of the recipient to carry out a virus check on any
attachments received.
11.4
It is your responsibility to update us where you change your contact details,
such as telephone number, home address, an email address or any other contact
details. We will not take any responsibility where you have not updated us with
any change of your personal details.
12. CONTRACTS (RIGHTS OF THIRD PARTIES)
ACT 1999
12.1
Persons who are not party to this agreement shall have no rights under the
Contracts (Rights of Third Parties) Act 1999 to enforce any term of this
agreement. This clause does not affect any right or remedy of any person which
exists or is available otherwise than pursuant to that Act.
13. LIMITATION OF LIABILITY
13.1
We will provide our professional services with reasonable care and skill.
However, we will not be held responsible for any losses arising from the supply
by you or others of incorrect or incomplete information, or your or others’
failure to supply any appropriate information or your failure to act on our
advice or respond promptly to communications from us or other relevant
authorities.
14. LATE FILING PENALTIES
14.1
There are a number of penalties for late filing of returns, etc. To ensure that
we are able to meet these deadlines on your behalf, we must identify when
information has to be submitted to our offices. We list below the most common
requirements.
Item
Due to Authorities Due to us
·
Accounts Up to 9 months from Year end
(Tax) 12 weeks from period end
·
VAT Returns By end of month following
relevant 10 Days after end of period
·
SA Tax Returns By 31st October (Paper
filing only) by 30th June after Year end
·
PAYE Returns By 19th May By 1st May
·
Monthly Payroll By 5th of every month
by 27-28th of same month.
We
will not be held responsible for any penalties arising where the information is
not with us by the due date. If you are in any doubt, you should contact us to
check. Further, you are requested to reply to our queries by return of post
(within 3 working days). This is essential where we are close to the deadline
(within 30 days).
We
need at least 28 working days to complete the accounts, 14 working Days to
complete the VAT returns, 4 working days to do the payroll & 21 working
days to do the personal tax returns, otherwise, an additional fee will be
applicable. Where you need any of them on an urgent basis, we may charge an
additional fee for the extra time and effort we put in.
14.2
We send reminders most of the times before anything is due, therefore you may
be getting emails and phone calls to ensure you don’t miss any deadline. It
your responsibility to allow us to provide us the requested information on
time, we will not be responsible for any penalties especially where information
is not provided on time from your end.
14.3
We get busy time to time; therefore, it is your responsibility to allow us a
minimum time to perform the tasks as given below unless we have agreed
something different in writing with you.
·
Personal Tax Return: at least 21
working days
·
Year End Accounts: at least 28
working days
·
Payroll & PAYE: 48 Hours
·
VAT Returns: at least 14 working days
We
have right to charge you an extra fee, where the above timescale is not given
(despite of several reminders) to complete the tasks. A minimum additional fee
from £100 for the personal tax return, VAT from £50, Accounts from £150,
Payroll from £15 will be applicable. However, be in no doubt that we will
always do our utmost to ensure that you are not subjected to penalties. The
additional fee will still be applicable if the information is provided late and
work is carried out after the deadline date because the information was sent
late to us.
If
you have provided us with information to complete the accounts, You will be
charged for the work carried out by OUR FIRM.
14.4) ANTI MONEY LAUNDERING LEGISLATION
All
accountants must comply with onerous duties imposed by the Proceeds of Crime
Act 2002, the Terrorism Act 2000 and the Money Laundering Regulations 2007 (the
Anti Money Laundering Legislation), which are intended to inhibit the
activities of terrorists and other criminals by denying them access to
technical expertise. If we fail to perform these duties, we risk imprisonment.
Before
we accept your instructions, we may need to obtain ‘satisfactory evidence’ to
confirm your identity. In certain circumstances, we may need to obtain evidence
confirming the identities of third parties, the source of any funds or other
property, the purpose of any instructions or any other matter. We may also need
to obtain such evidence after we have begun to act on your instructions, we may
do this by electronic means.
We
assume that our clients are honest and law abiding. However, if at any time,
there appear to be grounds to suspect (even if we do not actually suspect) that
your instructions relate to ‘criminal property’, we are obliged to make a
report to the Serious Organised Crime agency (SOCA), but we are prohibited from
telling you that we have done so.
In
some such circumstances, we must not act on your instructions without consent
from SOCA. If SOCA does not refuse consent within seven working days we may
continue to act. If SOCA issues a refusal within that time, we must not act for
a further 31 days from the date of the refusal.
‘Criminal
property’ is property in any legal form, whether money, real property, rights
or any benefit derived from criminal activity. It does not matter who carried
out the criminal activity or how removed the property is from the original
crime. Even if you are honest in your dealings, if your property represents a
benefit from someone else’s crime, we must still make a report. Activity is
considered ‘criminal’ if it is a crime under UK law, no matter how trivial, and
whether carried out in the UK or abroad. For example, tax evasion is a criminal
offence but an honest mistake is not.
15. CLIENT MONIES
15.1 We choose not to hold client monies, but, We
may, from time to time, hold money on your behalf. Such money will be held in
trust in a client bank account, which is segregated from the firm’s funds. If
there are grounds to suspect (even if we do not actually suspect) that any
monies held in a client account is derived directly or indirectly from any
criminal activity whatsoever, we may not release such monies until we receive
permission to do so from SOCA.
BUSINESS E-MAIL DISCLAIMER.
This
email and any attachments to it may be confidential and are intended solely for
the use of the individual to whom it is addressed. Any views or opinions
expressed are solely those of the author and do not necessarily represent those
of Our firm. If you are not the intended recipient of this email, you must
neither take any action based upon its contents, nor copy or show it to anyone.
Please contact the sender if you believe you have received this email in error.
DATA PROTECTION:
Our
firm is registered with the Information Commissioner’s Office. Sections 11 and
12 of the Data Protection Act 1998 place express obligations on you as a data
Controller where we as a data processor undertake the processing of personal
data on your behalf. We therefore confirm that we will at all times comply with
the requirements of the Data Protection Act 1998 when processing data on your
behalf. In particular, we confirm that we have adequate security measures in
place and that we will comply with any obligations equivalent to those placed
on you as a data controller.
WEBSITE DISCLAIMER.
The
information contained in this website is for general information purposes only.
The information is provided by our firm and while we endeavour to keep the
information up to date and correct, we make no representations or warranties of
any kind, express or implied, about the completeness, accuracy, reliability,
suitability or availability with respect to the website or the information,
products, services, or related graphics contained on the website for any
purpose. Any reliance you place on such information is therefore strictly at
your own risk.
In no event will we be liable for any loss or damage including without
limitation, indirect or consequential loss or damage, or any loss or damage
whatsoever arising from loss of data or profits arise out of, or in connection
with, the use of this website.
Through this website you are able to link to other websites which are not under
the control of OUR FIRM – .-. We have no control over the nature, content and
availability of those sites. The inclusion of any links does not necessarily
imply a recommendation or endorse the views expressed within them. Every effort
is made to keep the website up and running smoothly. However, our firm takes no
responsibility for, and will not be liable for, the website being temporarily
unavailable due to technical issues beyond our control.
PRIVACY POLICY NOTICE:
This
page contains the information gathering and use policies adopted by our firm in
connection with this web site. These policies are subject to periodic review
and any changes will be included within this section of the site.
Our
firm is not responsible for the privacy policies of third party sites to which
links are provided. You should check the privacy policies on these sites before
providing any personal information.
COLLECTION OF INFORMATION
IP
addresses of visitors are logged for administration purposes. The IP address
indicates the location of your computer on the Internet. This information may
be aggregated to provide statistical information about the users of our site.
No individual user will be identifiable from such information, which is used to
ensure our web site reflects the needs of users. IP addresses are not used to
track your session and are not linked to anything personally identifiable.
It will normally be clear when personal information is being collected.Personal
information is generally collected for the following purposes:
• So we can deliver requested materials or information
• If you book to attend an event
• If you submit an online form.
• If you apply to work for our firm
• If you register for access to a secure area of our site used to exchange
information between us
The
information required is necessary to enable our firm to deal with your enquiry,
but additional information may be requested to help us to provide the most
appropriate response. If such additional information is requested, it is
highlighted and its provision is voluntary.
Sensitive
information is not sought through the web site except where legally required as
part of the recruitment process. Sensitive information includes data relating
to: race or ethnic origin; political opinions; religious or other similar
beliefs; trade union membership; physical or mental health; sexual life or
criminal record. Where you do provide sensitive information this will be
accepted as explicit consent to our firm to use that information in connection
with the purpose for which it has been provided.
COOKIES
We
and, our partners use cookies to monitor user activity on our website, provide
some services and to gather data which helps us to understand how our users
interact with the site. If you would like us not to use cookies, please turn
cookies off through your browser settings. If you accept our cookies, please
note that they will remain in your computer for 60 days unless you delete them.
Please be aware that turning off cookies may limit your use of our website.
Use
of Information
The
information is used only for the specific purpose for which it was provided
except where you explicitly select to receive other information from our firm. When requesting material or asking someone to
contact you, you may have the option to request other information that may be
of interest. You can opt out of receiving information from our firm or request
that your personal details are deleted from our systems at any time by
e-mailing us.
ACCURACY OF INFORMATION
We assume
responsibility for keeping an accurate record of personal data once you have
submitted the information, but not for confirming the on-going accuracy of your
personal information. If you advise that your personal data is no longer
accurate, it will be amended (where practical).
PROVISION OF INFORMATION TO
THIRD PARTY
Information
is normally only provided to a third party if it is required to deal with your
enquiry, but there may be other circumstances where, we are required to provide
information as a result of legal process. We do not undertake marketing
activities for third parties, nor does it provide information to third parties
for their own marketing purposes. But we may time to time introduce products or
services to our client who we think are of your benefits.
RETENTION OF INFORMATION
The
information is kept for as long as is necessary to fulfil your request or deal
with your job application. Where you have consented to additional information
being provided by us, your details will be retained for a reasonable period of
time.
SECURITY OF INFORMATION
The
data controller collecting the information described in this statement is our
firm, generally accepted standards of technology and operational security have
been implemented to protect personal information from loss, misuse, alteration
or destruction. All our firm personnel are required to keep personal
information confidential and only authorised persons have access to such
information.
OTHER TERMS AND CONDITIONS FOR
WEBSITE USAGE.
If
you continue to browse and use this website, you are agreeing to comply with
and be bound by the following terms and conditions of use, which together with
our privacy policy govern OUR FIRM – .’ relationship with you in relation to
this website. If you disagree with any part of these terms and conditions,
please do not use our website. The use of this website is subject to the
following terms of use:
• The content of the pages of this website is for your general
information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow
cookies to be used, the following personal information may be stored by us for
use by third parties.
• Neither we nor any third parties provide any warranty or guarantee as to the
accuracy, timeliness, performance, completeness or suitability of the
information and materials found or offered on this website for any particular
purpose. You acknowledge that such information and materials may contain
inaccuracies or errors and we expressly exclude liability for any such
inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your
own risk, for which we shall not be liable. It shall be your own responsibility
to ensure that any products, services or information available through this
website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This
material includes, but is not limited to, the design, layout, look, appearance
and graphics. Reproduction is prohibited other than in accordance with the
copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or
licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or
be a criminal offence.
• From time to time this website may also include links to other websites.
These links are provided for your convenience to provide further information.
They do not signify that we endorse the website(s). We have no responsibility
for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website
is subject to the laws of England, Northern Ireland, Scotland and Wales.
General Data Protection
Regulation (GDPR)
Following
from recent changes to the legislation affecting our practice and ways how data
of our clients is accessed, we have ensured that we are up to date and comply
with the legislation in the best interest of our clients & staff. All staff
has been given training on the legislation and how this impacts the way we do
our business and handle client information. With the GDPR coming into
effect from 25th of May 2018 we would like
you to know your rights and our procedures. We have summarised this to make it
simple for your understanding, should you require further assistance please
contact us.
The
right to be informed;
All
our clients have the right to obtain
·
Confirmation that their data is being
processed
·
Access to their personal data
The
right to rectification;
·
All our clients have right to have
their personal data rectified, therefore if you believe or in future come into
knowledge that the data we hold needs rectification please contact your
business manager who will assist you about the process.
The
right to erasure;
·
All our clients have the right to
advise us to delete their data from our system (both electronically or
electronic forms). However, the only exception is of the compelling
circumstance where we are required by law to keep the data for certain period,
if you require further details for this please contact your business manager
who can assist you.
The
right to restrict processing;
·
All our clients have right to
restrict us processing their data, our clients can contact their business
manager to give their instructions.
The
right to object;
Our
clients have right to object-
1.
Data processing
2.
Direct Marketing
3.
Processing for other purposes
DATA
SECURITY:
We
have robust security measures to make sure your data is secure. All electronic
data is kept on secure servers, and all devices have adequate keys to be
accessed by the relevant people only. All hard paper documents are kept locked.
SECURITY
BREACH:
In
case of breach of security, we have procedures in place to report this to data
controllers.
Our
privacy policy is simple
·
We do not share any personal
information we collect on you with any other organisations or individuals.
·
We keep all information you provide
to us completely confidential, no matter how or why you provide it.
·
Only those employees and contractors
we specifically employ with relevant business duties may access personal information,
and only to perform their duties. They are strictly prohibited from any other
use.
·
No personal information will be
provided to any third party, except for in the unusual event that we are
required to do so by law
·
By using any of the forms on our
website, you implicitly agree to be bound by our privacy policy and legal
disclaimer.
·
By using any of the forms on our
website you agree to have your email address added to our mailing list.
·
You may receive periodic mailings
from us with information on services or news. If you do not wish to receive
such mailings, please let us know by contacting us. All emails sent will give
you the option to unsubscribe.
·
We take all reasonable precautions to
protect any personal data that our users may input via this website. We cannot,
however, be responsible for loss or misuse of personal data which is
intercepted or otherwise accessed by unauthorised persons. We therefore exclude
all liability for this.
·
We are committed to complying with EU
and U.K. data protection laws to the extent that they apply to our use of
personal information.
·
You have the right to ask us for a
copy of your personal data and have the right to amend or delete the data.
Your
right to know
·
You can find contact details for our
company representative on our contact us page.
·
By filling in the newsletter sign-up
form on our website, you are giving us your consent to use your personal data
for periodic mailings.
·
You may receive periodic mailings
from us with information on services or news. If you do not wish to receive
such mailings, please let us know by contacting us. All emails we send to you
will give you the option to unsubscribe.
·
We will retain your data until you
instruct us to remove it or decide to unsubscribe from our newsletter.
·
Your personal data might be accessed
by web developers and other contractors providing us with newsletter
functionality.
·
It is possible that your data might
be accessed outside of the EU by a team of ours, who are based in Asia. The
safeguards we are using are a contract between us and the receiving company
that include the EU model data protection clauses.
·
Your personal data will be stored
until you tell us otherwise.
·
In case you would like to exercise
any of your GDPR related rights (the right to access, rectification, erasure,
restriction of processing and right to data portability) please contact us via
email or contact us form that can be found on Contact us page.
·
You have the right to lodge a
complaint with the supervisory authority.
·
It is not contractually binding to
provide us with your personal data to receive a newsletter from us.
·
Personal data provided via the
newsletter subscription form is not profiled and automated decision making is
not applied
·
We will not use personal data
provided via the sign-up form for any other purpose than described above.
Cookies
and tracking
In
order to improve the overall experience of visiting our website, we use a
server-based log to collect anonymous information about our website visitors.
This data is only used to generate statistical charts and will not be used in
any other way.
Use
of Cookies on our website
By
using this site, you have given us consent to use cookies.
Cookies
are small text files that are stored on your computer when you visit a website.
They are mainly used as a way of improving the website functionalities or to
provide more advanced statistical data.
Google
Analytics
Our
website uses Google Analytics which relies on cookies to generate more advanced
visitor charts and data mining reports. Similarly to our server-based logs,
Google Analytics collects anonymous information that will not be used to
identify our website visitors.
Login
system
Our website
contains password protected area(s) that require a user to login. This login
system offers to remember the user email address if the relevant box is ticked.
Ticking the box will create a cookie that will automatically expire after 1
year or if the box is un-ticked on a subsequent visit.
Controlling
Cookies
Your
web browser (the software you use to access our website) should allow you to
control the cookies that it stores on your computer. Please refer to the
relevant supplier’s website to find out more. If you feel that this site is not
following its stated information policy, you may contact us by phone, email or
post.
Changes
to this policy
We will post any changes to this policy on our
website. Those changes will then apply to any future use by you of our website.
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