Institute Of Customer Service company overview
Institute Of Customer Service is a private company limited by guarantee registered with company number 03316394. It was incorporated on 11 Feb 1997 and its current status is active.
The registered office is at Ground Floor 4, Gainsford Street, London, SE1 2NE. The company has 8 active officers.
Institute Of Customer Service upcoming deadlines
Year end accounts
Due 31 Dec 2027
Confirmation statement
Due 25 Feb 2027
Corporation tax payment
Due 1 Jan 2028
Dates are the ones Companies House holds for this company. Late accounts trigger automatic Companies House penalties starting at £150, and HMRC charges interest on late corporation tax.
Institute Of Customer Service at a glance
29 years
Trading age
10,869 days since incorporation
8
Active officers
Joanna, Jonathan, Shirley, Graham
155
Filings on record
Latest: 4 Sep 2026
100/100
Filing health score
Accounts and statement up to date
Directors of Institute Of Customer Service
Former officers
22 more officers are on the register. See all on Companies House
Nature of business (SIC codes)
94120
Activities of professional membership organisations
Allowable expenses for Institute Of Customer Service
Based on Institute Of Customer Service's SIC code (94120), these are typical tax-deductible expenses for a general business company. Claiming them lowers the profit you pay corporation tax on.
Vehicle & mileage
45p a mile for the first 10,000 business miles in a personal car.
Staff & director salaries
Wages, employer NI and pension contributions paid through PAYE.
Accountancy & legal fees
Bookkeeping, year-end accounts, tax advice and company secretarial costs.
Business insurance
Public liability, professional indemnity and employer's liability cover.
Phone & internet
Business mobile contracts, broadband and a share of home internet.
General guidance only — every expense must be wholly and exclusively for business. Ask an accountant
Tax guide for businesses like Institute Of Customer Service
How much tax does a limited company pay?
UK companies pay corporation tax at 19% on profits up to £50,000, rising to 25% above £250,000, with marginal relief in between. Claiming every allowable expense reduces taxable profit.
Does a company like Institute Of Customer Service need to register for VAT?
VAT registration is compulsory once taxable turnover passes £90,000 in any rolling 12 months. Many businesses register voluntarily to reclaim VAT on costs.
How much does an accountant cost for a limited company in London?
Fixed-fee accountants typically charge £60–£200 a month for a small limited company, covering year-end accounts, corporation tax and the confirmation statement.
Can directors of Institute Of Customer Service pay themselves in dividends?
Most small company directors take a low salary plus dividends. Dividends are paid from profits after corporation tax, with an annual £500 dividend allowance.
Filing history
4 Sep 2026 · AP01
Appointment of Ms Lesley Anne Smith as a director on 1 Sep 2026
23 Jul 2026 · AA
Full accounts made up to 31 Mar 2026
17 Jul 2026 · TM01
Termination of appointment of David Torquil Macleod as a director on 8 Jul 2026
1 Jul 2026 · TM01
Termination of appointment of Giles James Martin Hawke as a director on 30 Jun 2026
19 Feb 2026 · CS01
Confirmation statement made on 11 Feb 2026 with no updates
11 Jul 2025 · AA
Full accounts made up to 31 Mar 2025
11 Feb 2025 · CS01
Confirmation statement made on 11 Feb 2025 with no updates
11 Oct 2024 · AP01
Appointment of Ms Jacqueline Starr as a director on 1 Oct 2024
30 Jul 2024 · AA
Full accounts made up to 31 Mar 2024
17 Jul 2024 · AP03
Appointment of Ms Winifred Naa Deedei Armah as a secretary on 17 Jul 2024
17 Jul 2024 · TM02
Termination of appointment of William Leonard as a secretary on 17 Jul 2024
25 Jun 2024 · TM01
Termination of appointment of Mark James Gait as a director on 12 Jun 2024
18 Jun 2024 · AP01
Appointment of Mr Christopher John Pitt as a director on 5 Jun 2024
11 Feb 2024 · CS01
Confirmation statement made on 11 Feb 2024 with no updates
3 Aug 2023 · AA
Full accounts made up to 31 Mar 2023
22 Feb 2023 · CS01
Confirmation statement made on 11 Feb 2023 with no updates
21 Feb 2023 · AP01
Appointment of Mr David Torquil Macleod as a director on 1 Feb 2023
7 Feb 2023 · TM01
Termination of appointment of Cathryn Elizabeth Ross as a director on 31 Jan 2023
11 Aug 2022 · AP01
Appointment of Mr Graham Winston Edwards as a director on 13 Jul 2022
11 Aug 2022 · TM01
Termination of appointment of Simon John Roberts as a director on 13 Jul 2022
Showing the latest 20 of 155 filings. See the full history on Companies House
Accounting services for Institute Of Customer Service
From tax to payroll, find accountants who look after every part of Institute Of Customer Service’s finances.
Year-end accounts
Statutory accounts prepared and filed with Companies House on time, every year.
Corporation tax
CT600 returns filed with HMRC and tax planned so you only pay what you owe.
Payroll
Pay your team on time every month, with RTI submissions and pensions handled.
VAT & bookkeeping
Keep your books tidy and your VAT returns MTD-ready all year round.
Confirmation statement
Your annual confirmation statement checked and filed before the deadline.
Management accounts
Monthly or quarterly reports so you can see how the business is really doing.
More about Institute Of Customer Service
About Institute Of Customer Service
Institute Of Customer Service is a UK private company limited by guarantee based in London, registered at Companies House as company number 03316394 since 11 Feb 1997. Its listed activities include activities of professional membership organisations. This page brings together its public record — directors, registered office, nature of business and filing history — in one easy place.
Institute Of Customer Service filings and compliance
Every UK limited company must file annual accounts, a confirmation statement and a corporation tax return each year. Institute Of Customer Service has 155 filings on record. Keeping on top of these deadlines avoids automatic penalties from Companies House and HMRC, which start at £150 for late accounts.
Looking for an accountant in London?
Businesses like Institute Of Customer Service often use a local accountant for year-end accounts, corporation tax, VAT and payroll. Compare fixed-fee, regulated accountants near London and get free quotes in minutes.
This page shows public information from Companies House. Director of Institute Of Customer Service?
Institute Of Customer Service – frequently asked questions
What is the company number of Institute Of Customer Service?
Institute Of Customer Service is registered at Companies House under company number 03316394.
When was Institute Of Customer Service incorporated?
Institute Of Customer Service was incorporated on 11 Feb 1997 as a private company limited by guarantee.
Who are the directors of Institute Of Customer Service?
Current officers are Joanna Esther Causon (director), Jonathan Alexander Cowie (director), Shirley Elizabeth Fell (director), Graham Winston Edwards (director), Christopher John Pitt (director), Winifred Naa Deedei Armah (secretary) and 2 more.
What does Institute Of Customer Service do?
The company's registered nature of business (SIC) is 94120 – Activities of professional membership organisations.
Where is Institute Of Customer Service registered?
The registered office address is Ground Floor 4, Gainsford Street, London, SE1 2NE.
Is Institute Of Customer Service still trading?
According to its latest Companies House record the company status is active. Its most recent filing was appointment of Ms Lesley Anne Smith as a director on 1 Sep 2026 on 4 Sep 2026.