HMRC can Write Off Arrears

When HMRC can Write Off Arrears and the Work of the Adjudicators Office

The Adjudicators Office (AO) is a little known but powerful government department independent of HMRC. Its remit is to rule on whether HMRC have handled a complaint ‘appropriately and given a reasonable decision’ however, their work is restricted to the following specific types of complaints: “Mistakes Unreasonable delays Poor and misleading advice Inappropriate staff behaviour …

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